SHIPPING & RETURNS FOR PRINTS

We ship orders within the United States and internationally. 

• We accept all major credit cards.
• Prints are shipped from Graphik Dimensions in North Carolina via Fedex or USPS. 
• Once your order is shipped, you will be emailed a tracking number. 
• Please allow 4-10 business days within the US, and 10-15 business days internationally. Please note that shipping times are not guaranteed.
• Insurance is automatically applied to your order at no additional cost. 
• International orders may experience delays due to custom procedures and custom fees may apply. Possible additional fees are to be paid by you, and you are responsible for resolving them with your local government. We do not accept returns in the case you are unable to pay your local taxes and duties.
• If you accidentally wrote an incorrect shipping address, please send an email to [email protected] ASAP. We are happy to change to your correct address IF the mistake was caught before shipment. However, if the item has already been shipped, you will be responsible for forwarding your prints to your correct address. 
• We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact [email protected]

SHIPPING & RETURNS FOR ORIGINALS + JEWELRY

We ship orders within Thailand and internationally.

• We accept all major credit cards and PayPal
• All original paintings and jewelry are packaged and shipped from Bangkok, Thailand via Fedex or the Thai Post. 
• Free worldwide shipping. 
• Once your order is shipped, you will be emailed a tracking number. 
• Please allow 5-20 business days from the date of your order to your delivery date for international orders & 1-3 business days within Thailand. Please note that shipping times are not guaranteed. Please expect longer delivery times during the holidays.
• Insurance is automatically applied to your order at no additional cost. 
• Most countries are eligible for insurance from Thailand. If your country doesn't typically allow insurance to be applied, please send us an email to [email protected]iener.com and we will confirm ASAP.  
• International orders may experience delays due to custom procedures and custom fees may apply. Possible additional fees are to be paid by you, and you are responsible for resolving them with your local government. We do not accept returns in the case you are unable to pay your local taxes and duties.
• Shipping costs are calculated based on weight and dimensions of painting including packaging, shipping service, destination, speed of delivery, and possible fumigation certificate (if painting remains on wooden stretcher bars) 
• If you accidentally wrote an incorrect shipping address, please send an email to [email protected] ASAP. We are happy to change to your correct address IF the mistake was caught before shipment. However, if the item has already been shipped, you will be responsible for forwarding your paintings to your correct address. 
• We can cancel your order as long as your item(s) have not been packaged and shipped out already. For cancellations, please email [email protected]
• In the unlikely event that your order arrives damaged, please keep all packaging and email photos [email protected] ASAP. If this email is not sent in a timely manner, we may not be able to make the claim. 
• If your order is lost or damaged, we will manage the claim initially, but you will need to follow through with the investigation. Then you will receive the replacement item(s).
• Unfortunately, returns are not accepted unless the item(s) are damaged or in the case you received the wrong item(s).
• Please include your phone number and email so Amy Diener can contact you if necessary.