Terms & Conditions
1. Minimum Order Quantity (MOQ)
The MOQ is 51 pieces. You can mix designs and sizes to total the minimum.
Different screens may show colours slightly different depending on the device you are viewing it from.
The mask colors & values compared to the original painting may slightly differ.
There may be slight variations with the placement of the design on mask & mask size because they are made by hand.
3. How to Place Order
You have 2 options to place an order:
Option 1: Submit your order online right here on our wholesale site
Option 2: Summit your order through the order form (PO) provided according to your total quantity of masks you are ordering. Once we receieve your order, we will create and email an invoice for you to proceed to payment.
Products or goods purchased from Diener Masks by Amy Diener shall be recommended to be sold at the Manufactuers Suggested Retail Price (MSRP).
Although it is suggested to sell products at MSRP, you may go down to the Minimum Advertised Price (MAP) if pricing makes more sense for your clientele/you would like to offer a promotion.
6. Wholesale Pricing
All prices are listed in US dollars. All authorized retailers will be charged between 25% - 35% of the MSRP depending on order quantity. Prices are subject to change without notice.
Due to the hygienic nature of the product, returns are not allowed.
The only exception for returns are if the goods are damaged or defected.
Amy Diener accepts credit card (MasterCard, Visa, Discover, and American Express) and paypal payments.
Credit card payments currently do not incur a merchant fee.
Shipping worldwide is already included in the cost of goods. No extra shipping fee will be charged.
10. Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact Amy Diener at [email protected] within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
11. Delivery Window
Please allow at least 2-3 business days to process order, and 4-5 business days to ship from the time you summit your order. This totals 6-8 business days from the placement of your order to delivery. Please note this is for items that are currently in stock. For backordered items, please allow up to 35 business days to manufacture + 4-5 business days to ship. This may be much sooner depending on the date we started production, so please contact us at [email protected] for more detailed and updated information.
Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us.
- 100% cotton interior & silkscreened microfiber exterior
- Insert sleeve for a replaceable PM2.5 filter
LAYERS - 3 Layered Mask
- Inner layer of absorbent cotton
- Middle layer of cotton for an extra layer of protection
- Outer layer of water resistant microfibre cloth
- Adjustable ear loops for maximum comfort
- Embedded nose wire piece for face contouring
SUSTAINABILITY & ETHICS
- Reusable fabric face mask; 100% cotton interior
- No chemicals used during production of masks
- Ethically produced by employees who are given competitive wages and tasks based on their individualised skills
- 100% machine washable & tumble dry safe
- Dust retractive
- Wash mask before use to disinfect
- Recommended to wash after each use for up to 30 washes
13 DESIGN OPTIONS
Path of Life
Earthtone No. 2
S: Height: 4.5"/11.43cm x Width: 7.5"/19.05cm (3 years + age group)
M: Height: 5.25"/13.33cm x Width: 8"/20.32cm (Teenager or Adult Female with Small Face structure)
L: Height: 5.75"/14.6cm x Width: 9"/22.86cm (Adult Male / Female or Long face structure)